Dark Star Lighting & Production - Rental Policies - Cancellations, Return Policies, and more

Dark Star Lighting & Production - Rental Policies
Find our rental price list here to look up rental equipment costs.

				Warehouse & Office Hours
				Monday - Friday, 9 a.m. - 5 p.m.
				Please call ahead

Please review our recently updated rental policies* by clicking here.*


Rental Confirmation Policy
Effective immediately, signed rental policy agreements will be required
in order to confirm a rental. Dark Star encourages our customers to
carefully review our policies (above).

Rental Cancellation Policy
We would like to remind customers that once a rental has been confirmed,
cancellation fees do apply. Outside of 48 hours of pickup, 50% will be due
upon cancellation. Within 48 hours of pickup, 100% of the rental cost will
be due upon cancellation. These policies have been long-standing, but due
to an increased number of rental cancellations, Dark Star has found it
necessary to make this change to our rental procedures. We seek clear
communication and understanding in order to avoid any surprises, anxiety,
or debacles on either end of the rental process. We love working with our
clients, and we strive to keep our client-staff interaction as simple & positive
as possible.

Customer Pickup & Return
Customers are welcome to pick up and return most items to save on delivery
charges. However, all customer pickups & returns must be made within
Dark Star's business hours (Monday - Friday, 9 a.m. - 5 p.m.). After-hours
pickups and returns must be scheduled in advance & may be charged an
additional fee.

Due to our fluctuating & often hectic schedules, we advise customers
traveling to our warehouse to call ahead so we may ensure a member of our
staff is prepared to assist you.

Late Rental Return Policy
All return dates & times will be stated clearly on each written estimate &
rental confirmation note. Please carefully check dates and times listed on
your quote and confirmation paperwork to avoid confusion.

The entirety of each rental equipment list must be returned within Dark Star's
warehouse hours of operation (Monday - Friday, 9 a.m. - 5 p.m.). After-hours
returns must be scheduled in advance & will incur an additional after-hours fee.
Customers are requested to contact Dark Star's office as soon as possible
to report any delays in returning equipment.

All rental equipment not returned by 5 p.m. on the specified return date will
be billed additional charges accordingly.*
*(with the exception of after-hours returns scheduled in advance)

Rental Reservations & Availability
We encourage our customers to reserve rentals as far in advance as possible.
We unfortunately cannot guarantee the availability of all equipment listed on
our website, especially during our busy seasons, upon short notice, and
towards the end of each week when rental items come into high demand.

All orders are considered reserved ONLY with a written confirmation and
signed rental agreement form from the Lessee. Before confirming, please
carefully check all dates, times, equipment lists, and services listed on your
quote for accuracy. Rentals are confirmed on a first-confirmed, first-reserved
basis. Any confirmed order that is subsequently cancelled will be subject
to cancellation charges.

Rental Rates
Most equipment is priced according to a weekly rate. However, generators
and backline are priced according to a 3-day week. After the first week,
the rate decreases by 50%. For example, when a $1 rental items leaves our
shop for one week, the customer is charged $1 for that item. A two-week
rental for a $1 item would cost the customer $1.50. A three-week rental for a
$1 item would cost the customer $2.

Rental Estimates
Our online rental price lists may not accurately reflect current equipment
availability or pricing. Please contact Dark Star directly for a to-the-minute
accurate quote. Rental quotes are valid for 30 days.

Rental Terms of Payment
Rentals must be paid in full before leaving our warehouse. We accept all
major credit cards except for American Express. Checks are accepted with
a valid credit card on file. Corporate accounts may set up terms of payment
subject to credit approval.

Rental Insurance
For some items, Dark Star may request a certificate of insurance. If the
customer is unable to provide a certificate of insurance at the time of rental
pickup, then he must provide a credit card to be authorized against the
possibility of damage or loss.

Rental Liability
Dark Star is not responsible for any liability, claims, costs or other expenses
arising from the use of its equipment. Renter assumes full responsibility and
liability for safe-keeping and return of equipment in good condition.

Delivery & Pickup Services
Dark Star offers delivery and pickup services for any rental at a delivery rate
of $82 per hour, roundtrip. Customer requesting last-minute or after-hours
delivery may be charged an additional fee.

Customer Pickup & Return
(see top of page)

Set-up & Tear-down Services
Dark Star offers set-up and tear-down services for rentals when specifically
requested. These rates are $50 per hour with a 4-hour minimum. In some
instances, Dark Star may require a certified technician to accompany a rental
order when the customer has little experience handling costly equipment.

Burned-out Lamps & Tape Left on Equipment
There is no charge for burnt-out lamps when returned with the instrument.
However, the customer will be charged for any burnt-out lamps not returned
with the instrument.

Please use consideration & remove all tape from equipment before returning.

Missing Rental Equipment
Customers will be notified within 24 hours of returning gear if any items are
missing from their rental orders, and upon receipt of this notification will have
48 hours to find missing items. After this time, the items will become billable
to the customer. We would like to remind customers that they are responsible
for rental items in their possession. Please be sure you receive a hard copy
of your rental list before leaving our shop; this may help you gather all items
and account for those missing. If you do not receive a hard copy of your
rental list, please contact Dark Star's office for a copy via email.